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HOW LONG WILL MY ORDER TAKE TO SEND?

We strive to get your order to you as quickly as possible – but please allow up to 14 days, so please do bear that timescale in mind when ordering!  It is also very much dependent on what you have ordered – many of our products need to be personalised and this takes longer than off-the-shelf items that don’t need to be personalised. That said, we will do our best to accommodate short-notice orders – please contact us by phone if you need your order as a matter of urgency (there is also a section below on urgent orders).

Please note that we do not send out orders on Saturdays, Sundays or Bank Holidays.


PLEASE READ CAREFULLY OUR DELIVERY OPTIONS INFORMATION BELOW – we know, it does seem rather long and  tedious (yawn), but it will explain a lot and save any annoyance later if you don’t get delivery when you expect it!


First Class Delivery

This delivery option will be shown if it is available for the quantity you have ordered and weight. Please note – first class delivery is not guaranteed for delivery next day and can take a few days to arrive.   If you need your order urgently, please phone us before placing the order to see if we can meet your deadline.


PLEASE DO NOT PUT ANY URGENT DELIVERY INFO IN THE COMMENTS SECTION OF YOUR ORDER AS THEY WON’T BE SEEN UNTIL THE ORDER IS OPENED!

Free Delivery

We also offer free delivery on orders over £90.  Free delivery applies once your order has reached £90 before postage is added. This is a second class Royal Mail postal service so will take a good few days to get to you, maybe as long as a week, and is not trackable.


Delay, Loss Or Damage

Please let us know immediately of any damage or delay caused with the delivery of your order, so that we can start a prompt claims process with Royal Mail.  Once parcels leave us they are at the mercy of Royal Mail and we have no control over their tender care so please do not get cross with us if delays happen – we are sensitive souls and do our best to get your order to you on time!


If you have advised us of somewhere safe to leave your order, we cannot be held responsible if it goes missing or gets ruined by the weather after delivery, so please make sure the place you specify is safe and out of rain and snow! We will not refund orders that go missing after delivery has been made or have been left exposed to all that the weather can throw at them if they have been left in the safe place you suggested.


Delivery Failure

When your order is completed you will be emailed to say it is done and on its way.  If you chose the tracked and signed option, the delivery company too will email you to advise of a delivery date.  If a parcel is returned to us  because the customer was not in to sign for it (3 delivery attempts will be made), or a card was left and the customer did not rearrange delivery or pick up, there will be a further re-delivery cost to be paid.


Delivery Zones

We do not send orders internationally and, at the moment, we also cannot send seeds to Northern Ireland.