Terms and Conditions

Refunds

We hope that you are happy with your purchase from Our Little Seed Company. In the unlikely event that you need to return an item/s or claim a refund please read through our terms below. Thank you.

Returns

In the unlikely event that you are unhappy with a product you've received, we will be happy to refund the cost of that item, so long as the below measures are followed:

The item/s you wish to return must be:

Received within the last 28 days
Unopened and unused
Remain in their original packaging and in perfect condition
Arrive safely back to us, without damage

If one or more of the above criteria is not met, we will be unable to process a refund.

Please note, we cannot cover the cost of any return shipping charges unless the item you received was damaged, faulty or incorrect. It is at the buyer’s discretion whether the return postage is tracked and/or insured.

If your returned goods go missing during transit, Our little seed company will, unfortunately, be unable to offer a refund.

Our return address is:

Our Little Seed company.

15b, Beech Drive,

Fulwood,

Preston,

Lancashire

PR2 3NB

The total value of the item/s returned to us will be refunded to the same account payment was made from, upon the item/s being returned safely to us. The refunded amount will show in your account within 7 working days, though typically this happens sooner.

Damaged Item/s:

Once the shipment is processed, we rely on the courier to safely deliver your parcel. In the event that your parcel has arrived damaged, it will be replaced immediately, providing a photo of each damaged item is sent to info@ourlittleseedcompany.co.uk , as soon as it is discovered.

If any item is out of stock, a full refund to the value of the unavailable item will be provided.

Damaged or Defective Item/s

All of our products are thoroughly checked to ensure they are of the highest quality and match the product description you were provided with at the time of purchase. Occasionally, damaged items can be missed at the time of dispatch and as such, a replacement will be provided, as long as you are able to provide photo evidence of said damage.

Natural imperfections may be visible as our cards are hand crafted and each one unique. This will not affect the performance of the product and therefore are not criteria fitting of damage or faults.

Please ensure you follow all of the product usage guidance provided within your order, to achieve the best performance from your products.

To get in touch and to ask any questions, please Contact Us.